Satellite networks play an indispensable role in providing global Internet access and electronic connectivity. To achieve such a global communications, provisioning of quality of s...
Recent technological advances have enabled both the consumption and provision of mobile services (m-services) by small, portable, handheld devices. However, mobile devices still h...
Web Services are emerging technologies that enable application-to-application communication and reuse of autonomous services over the Web. Recent efforts, OWL-S, model the semanti...
The General Packet Radio Service extends the existing GSM mobile communications technology by providing packet switching and higher data rates in order to efficiently access IPbas...
Sergios Soursos, Costas Courcoubetis, George C. Po...
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...