: The phenomenal growth and success of Internet has changed the way traditional essential services such as banking, transportation, medicine, education and defence are operated. No...
Abstract--Commercial services for provisioning software components and virtual infrastructure in the cloud are emerging. For customers, this creates a multitude of possibilities fo...
Immanuel Trummer, Frank Leymann, Ralph Mietzner, W...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
There is an exploding amount of user-generated content on the Web due to the emergence of "Web 2.0" services, such as Blogger, MySpace, Flickr, and del.icio.us. The part...
Ka Cheung Sia, Junghoo Cho, Yun Chi, Belle L. Tsen...
The Google search engine uses a method called PageRank, together with term-based and other ranking techniques, to order search results returned to the user. PageRank uses link ana...