Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
Software development is typically cooperative endeavor where a group of engineers need to work together to achieve a common, coordinated result. As a cooperative effort, it is esp...
Cleidson R. B. de Souza, David F. Redmiles, Paul D...
Clustering in data mining is a discovery process that groups a set of data such that the intracluster similarity is maximized and the intercluster similarity is minimized. These d...
Eui-Hong Han, George Karypis, Vipin Kumar, Bamshad...
Managing operating systems and campus-supported software can be a daunting challenge. Many colleges and universities handle these challenges by using disk imaging software to crea...
In setting up a formal system to specify a grammar formalism, the conventional (mathematical) wisdom is to start with primitives (basic primitive structures) as simple as possible...