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ASUNAM
2010
IEEE
13 years 10 months ago
Assessing Expertise Awareness in Resolution Networks
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
GROUP
2003
ACM
14 years 2 months ago
"Breaking the code", moving between private and public work in collaborative software development
Software development is typically cooperative endeavor where a group of engineers need to work together to achieve a common, coordinated result. As a cooperative effort, it is esp...
Cleidson R. B. de Souza, David F. Redmiles, Paul D...
DMKD
1997
ACM
198views Data Mining» more  DMKD 1997»
14 years 1 months ago
Clustering Based On Association Rule Hypergraphs
Clustering in data mining is a discovery process that groups a set of data such that the intracluster similarity is maximized and the intercluster similarity is minimized. These d...
Eui-Hong Han, George Karypis, Vipin Kumar, Bamshad...
SIGUCCS
2003
ACM
14 years 2 months ago
It takes a village to build an image
Managing operating systems and campus-supported software can be a daunting challenge. Many colleges and universities handle these challenges by using disk imaging software to crea...
R. Mark Koan, Kelly Caye, Steven K. Brawn
CICLING
2003
Springer
14 years 2 months ago
Starting with Complex Primitives Pays Off
In setting up a formal system to specify a grammar formalism, the conventional (mathematical) wisdom is to start with primitives (basic primitive structures) as simple as possible...
Aravind K. Joshi