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Putting ethnography to work: the case for a cognitive ethnog...
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Field studies of computer system administrators: analysis of system management tools and practices
14 years 8 days ago
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Computer system administrators are the unsung heroes of the information age, working behind the scenes to configure, maintain, and troubleshoot the computer infrastructure that un...
Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M...
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