This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in ...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Software systems are subject to increasing complexity and in need of efficient structuring. Multi-agent system research has come up with approaches for an organization-oriented co...
In designing dynamic situations such as cyberworlds, we the Incrementally Modular Abstraction Hierarchy (IMAH) to be an appropriate mathematical background to model dynamically ch...
Meta-design of socio-technical systems is an approach which complies with the need of integrating two different types of structures and processes: technical systems which are engi...