This paper describes a Quality of Service (QoS) management approach and architecture as well as a case study for Service Level Management (SLM). Our approach brings in a new persp...
Changzhou Wang, Haiqin Wang, Alice Chen, Rodolfo A...
Comprehensive contractual description of Web Services and Web Service compositions is needed for selection of appropriate Web Services and their service and quality of service (Qo...
In this paper we evolve a rule based approach to SLA representation and management which allows separating the contractual business logic from the application logic and enables aut...
Service level agreements (SLAs), or contracts, have an important role in web services. These contracts define the obligations and rights between the provider of a web service and i...
Sidney Rosario, Albert Benveniste, Stefan Haar, Cl...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...