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MANSCI
2008
116views more  MANSCI 2008»
13 years 10 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
TELSYS
2002
104views more  TELSYS 2002»
13 years 10 months ago
Quality of Service Management in GPRS-Based Radio Access Networks
Abstract. In this article, the performance and capacity gain achievable with quality of service (QoS) management in packet switched radio networks based on the General Packet Radio...
Peter Stuckmann
IJMSO
2007
109views more  IJMSO 2007»
13 years 10 months ago
MOQ: Web services ontologies for QoS and general quality evaluations
When describing Web services, one of the obvious aspects that needs representing is Quality of Service” (QoS), the capability of a Web service to meet an acceptable level of ser...
Henry M. Kim, Arijit Sengupta, Joerg Evermann
IDEAS
2003
IEEE
102views Database» more  IDEAS 2003»
14 years 4 months ago
Pushing Quality of Service Information and Requirements into Global Query Optimization
In recent years, a lot of research effort has been dedicated to the management of Quality of Service (QoS), mainly in the fields of telecommunication networks and multimedia syste...
Haiwei Ye, Brigitte Kerhervé, Gregor von Bo...
EAI
2004
14 years 4 days ago
Quality-Oriented Handling of Exceptions in Web-Service-Based Cooperative Processes
Abstract: Web services are increasingly used to integrate heterogeneous and autonomous applications in cross-organizational cooperations. A key problem is to support a high executi...
Ulrike Greiner, Erhard Rahm