In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Abstract. In this article, the performance and capacity gain achievable with quality of service (QoS) management in packet switched radio networks based on the General Packet Radio...
When describing Web services, one of the obvious aspects that needs representing is Quality of Service” (QoS), the capability of a Web service to meet an acceptable level of ser...
In recent years, a lot of research effort has been dedicated to the management of Quality of Service (QoS), mainly in the fields of telecommunication networks and multimedia syste...
Abstract: Web services are increasingly used to integrate heterogeneous and autonomous applications in cross-organizational cooperations. A key problem is to support a high executi...