The“wisdom of crowds”is accomplishing tasks that are cumbersome for individuals yet cannot be fully automated by means of specialized computer algorithms. One such task is the...
Kai Eckert, Mathias Niepert, Christof Niemann, Cam...
Unexpectedly, the widespread availability of very very high speed (Broadband) bandwidth into communities and within large centres has become not only a long-term possibility but a...
— In this paper, we propose the use of QoS routing to enhance the support of IP Telephony. Our proposed scheme is based on QoS intradomain OSPF routing, an extension of the conve...
Alex Dubrovsky, Mario Gerla, Scott Seongwook Lee, ...
A delay of about 100 ms gives human communicators the feeling of live interaction. Since in a global network the propagation delay alone is about 100 ms, every other delay compone...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...