We consider the problem of learning to rank relevant and novel documents so as to directly maximize a performance metric called Expected Global Utility (EGU), which has several de...
Spoken language is one of the most intuitive forms of interaction between humans and agents. Unfortunately, agents that interact with people using natural language often experienc...
This paper presents results from analyzing the vulnerability of security-critical software applications to malicious threats and anomalous events using an automated fault injectio...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Monitoring is an issue of primary concern in current and next generation networked systems. For example, the objective of sensor networks is to monitor their surroundings for a va...
Ram Keralapura, Graham Cormode, Jeyashankher Ramam...