12 search results - page 2 / 3 » Queueing Models of Call Centers: An Introduction |
TELSYS
2002
13 years 7 months ago
2002
Abstract. Time dependent behavior has an impact on the performance of telecommunication models. Examples include: staffing a call center, pricing the inventory of private line serv...
WSC
1998
13 years 8 months ago
1998
In Gross and Juttijudata (1997) a single node, G/G/1 queue was investigated as to the sensitivity of output performance measures, such as the mean queue wait, to the shape of the ...
QUESTA
2011
12 years 10 months ago
2011
Motivated by service levels in terms of the waiting-time distribution seen in e.g. call centers, we consider two models for systems with a service discipline that depends on the w...
QUESTA
2007
13 years 7 months ago
2007
Consider a system (e.g. a computer farm or a call center) operating as a M/M/c queue, where c = 1, or 1 < c < ∞, or c = ∞. The system as a whole suffers disastrous break...
MANSCI
2008
13 years 7 months ago
2008
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...