12 search results - page 3 / 3 » Queueing Models of Call Centers: An Introduction |
WOSP
2005
ACM
14 years 1 months ago
2005
ACM
Evaluation of non-functional properties of a design (such as performance, dependability, security, etc.) can be enabled by design annotations specific to the property to be evalua...
HICSS
2010
IEEE
14 years 2 months ago
2010
IEEE
in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...