Priority queueing systems come natural when customers with diversified delay requirements have to wait to get service. The customers that cannot tolerate but small delays get serv...
We study G/G/n + GI queues in which customer patience times are independent, identically distributed following a general distribution. When a customer’s waiting time in queue ex...
This paper studies the M/M/s+M queue, i.e., the M/M/s queue with customer abandonment, also called the Erlang-A model, having independent and identically distributed customer aban...
Queueing network models have been extensively applied to represent and analyze resource sharing systems such as communication and computer systems and they have proved to be a pow...
We consider a Markovian multiserver queueing model with time dependent parameters where waiting customers may abandon and subsequently retry. We provide simple fluid and diffusion ...
Avishai Mandelbaum, William A. Massey, Martin I. R...