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» Queueing Performance with Impatient Customers
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MANSCI
2008
96views more  MANSCI 2008»
13 years 7 months ago
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
Continuing research by Jennings, Mandelbaum, Massey and Whitt (1996), we investigate methods to perform time-dependent staffing for many-server queues. Our aim is to achieve time-...
Zohar Feldman, Avishai Mandelbaum, William A. Mass...
CPAIOR
2007
Springer
14 years 1 months ago
Solving a Stochastic Queueing Control Problem with Constraint Programming
In a facility with front room and back room operations, it is useful to switch workers between the rooms in order to cope with changing customer demand. Assuming stochastic custome...
Daria Terekhov, J. Christopher Beck
JAIR
2008
121views more  JAIR 2008»
13 years 7 months ago
A Constraint Programming Approach for Solving a Queueing Control Problem
In a facility with front room and back room operations, it is useful to switch workers between the rooms in order to cope with changing customer demand. Assuming stochastic custom...
Daria Terekhov, J. Christopher Beck
WSC
2008
13 years 10 months ago
REal-time delay estimation in call centers
We use computer simulation to study the performance of alternative real-time delay estimators in heavily loaded multiserver queueing models. These delay estimates may be used to m...
Rouba Ibrahim, Ward Whitt
SIGMETRICS
2004
ACM
145views Hardware» more  SIGMETRICS 2004»
14 years 1 months ago
A resource-allocation queueing fairness measure
Fairness is a major issue in the operation of queues, perhaps it is the reason why queues were formed in the first place. Recent studies show that the fairness of a queueing syst...
David Raz, Hanoch Levy, Benjamin Avi-Itzhak