We consider a monopolist expert offering a service with a `credence' characteristic. A credence service is one where the customer cannot verify, even after a purchase, whethe...
Laurens G. Debo, L. Beril Toktay, Luk N. Van Wasse...
This paper introduces a framework for modeling and specifying the global behavior of e-service compositions. Under this framework, peers (individual e-services) communicate throug...
In this paper we experimentally analyse various dynamic timeout adjustment strategies in server queues as potential counter-measures against degradation of service attacks. Previo...
We study a capacity sizing problem in a service system that is modeled as a single-class queue with multiple servers and where customers may renege while waiting for service. A sa...
Achal Bassamboo, Ramandeep S. Randhawa, Assaf J. Z...
Although recent advances in theory indicate that burstiness in the service time process can be handled effectively by queueing models (e.g., MAP queueing networks [2]), there is a...