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MANSCI
2008
68views more  MANSCI 2008»
13 years 7 months ago
Queuing for Expert Services
We consider a monopolist expert offering a service with a `credence' characteristic. A credence service is one where the customer cannot verify, even after a purchase, whethe...
Laurens G. Debo, L. Beril Toktay, Luk N. Van Wasse...
WWW
2003
ACM
14 years 8 months ago
Conversation specification: a new approach to design and analysis of e-service composition
This paper introduces a framework for modeling and specifying the global behavior of e-service compositions. Under this framework, peers (individual e-services) communicate throug...
Tevfik Bultan, Xiang Fu, Richard Hull, Jianwen Su
CCS
2007
ACM
14 years 1 months ago
Implementing and testing dynamic timeout adjustment as a dos counter-measure
In this paper we experimentally analyse various dynamic timeout adjustment strategies in server queues as potential counter-measures against degradation of service attacks. Previo...
Daniel Boteanu, Edouard Reich, José M. Fern...
MANSCI
2010
108views more  MANSCI 2010»
13 years 2 months ago
Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited
We study a capacity sizing problem in a service system that is modeled as a single-class queue with multiple servers and where customers may renege while waiting for service. A sa...
Achal Bassamboo, Ramandeep S. Randhawa, Assaf J. Z...
SIGMETRICS
2008
ACM
101views Hardware» more  SIGMETRICS 2008»
13 years 7 months ago
How to parameterize models with bursty workloads
Although recent advances in theory indicate that burstiness in the service time process can be handled effectively by queueing models (e.g., MAP queueing networks [2]), there is a...
Giuliano Casale, Ningfang Mi, Ludmila Cherkasova, ...