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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
14 years 8 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
KDD
2008
ACM
147views Data Mining» more  KDD 2008»
14 years 8 months ago
Mobile call graphs: beyond power-law and lognormal distributions
We analyze a massive social network, gathered from the records of a large mobile phone operator, with more than a million users and tens of millions of calls. We examine the distr...
Mukund Seshadri, Sridhar Machiraju, Ashwin Sridhar...
KDD
2007
ACM
141views Data Mining» more  KDD 2007»
14 years 8 months ago
Mining favorable facets
The importance of dominance and skyline analysis has been well recognized in multi-criteria decision making applications. Most previous studies assume a fixed order on the attribu...
Raymond Chi-Wing Wong, Jian Pei, Ada Wai-Chee Fu, ...
KDD
2007
ACM
182views Data Mining» more  KDD 2007»
14 years 8 months ago
Cleaning disguised missing data: a heuristic approach
In some applications such as filling in a customer information form on the web, some missing values may not be explicitly represented as such, but instead appear as potentially va...
Ming Hua, Jian Pei
KDD
2006
ACM
381views Data Mining» more  KDD 2006»
14 years 8 months ago
GPLAG: detection of software plagiarism by program dependence graph analysis
Along with the blossom of open source projects comes the convenience for software plagiarism. A company, if less self-disciplined, may be tempted to plagiarize some open source pr...
Chao Liu 0001, Chen Chen, Jiawei Han, Philip S. Yu