The paper is concerned with the problem of question recommendation. Specifically, given a question as query, we are to retrieve and rank other questions according to their likelih...
This paper is concerned with the problem of question search. In question search, given a question as query, we are to return questions semantically equivalent or close to the quer...
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...