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CIKM
2009
Springer
14 years 1 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
CRIWG
2004
13 years 8 months ago
An Integrated Approach for Analysing and Assessing the Performance of Virtual Learning Groups
Collaborative distance learning involves a variety of elements and factors that have to be considered and measured in order to analyse and assess group and individual performance m...
Thanasis Daradoumis, Alejandra Martínez-Mon...
CIKM
2008
Springer
13 years 9 months ago
Summarization of social activity over time: people, actions and concepts in dynamic networks
We present a framework for automatically summarizing social group activity over time. The problem is important in understanding large scale online social networks, which have dive...
Yu-Ru Lin, Hari Sundaram, Aisling Kelliher
WWW
2011
ACM
13 years 2 months ago
Estimating sizes of social networks via biased sampling
Online social networks have become very popular in recent years and their number of users is already measured in many hundreds of millions. For various commercial and sociological...
Liran Katzir, Edo Liberty, Oren Somekh
WWW
2006
ACM
14 years 8 months ago
Probabilistic models for discovering e-communities
The increasing amount of communication between individuals in e-formats (e.g. email, Instant messaging and the Web) has motivated computational research in social network analysis...
Ding Zhou, Eren Manavoglu, Jia Li, C. Lee Giles, H...