: With the development of enterprise-wide and cross-enterprise application integration and interoperation towards web service, web service providers try to not only fulfill the fun...
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
For the realization of this strategic roadmap project a scenario-driven approach has been used, i.e. several scenarios for possible future applications concerning KM have been deve...
The tragic events of September 11th have caused drastic effects on many aspects of society. Academics in the fields of computational and information science have been called upon ...
Research into design rationale in the past has focused on argumentation-based design deliberations. These approaches cannot be used to support change impact analysis effectively ...