699 search results - page 13 / 140 » Reputation-Based Service Level Agreements for Web Services |
MANSCI
2008
13 years 8 months ago
2008
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
MSOM
2008
13 years 8 months ago
2008
CN
2010
13 years 6 months ago
2010
JCIT
2010
13 years 3 months ago
2010
SOFTWARE
2002
13 years 8 months ago
2002
This paper focuses on two main areas. We first investigate various aspects of subscription and session Service Level Agreement (SLA) issues such as negotiating and setting up netwo...