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QOFIS
2004
Springer
14 years 2 months ago
Provider-Level Service Agreements for Inter-domain QoS Delivery
In the current Internet, business relationships and agreements between peered ISPs do not usually make specific guarantees on reachability, availability or network performance. How...
Panos Georgatsos, Jason Spencer, David Griffin, Ta...
IMCSIT
2010
13 years 3 months ago
Service level agreements for job control in high-performance computing
A key element for outsourcing critical parts of a business process in Service Oriented Architectures are Service Level Agreements (SLAs). They build the key element to move from so...
Roland Kübert, Stefan Wesner
HICSS
2008
IEEE
101views Biometrics» more  HICSS 2008»
14 years 3 months ago
Situated Decision Support for Managing Service Level Agreement Negotiations
  In this paper we propose a situated decision support system for efficient negotiating of service  level  agreements  (SLAs)  in  Grids.  Situated  decisionÂ...
Rustam M. Vahidov, Dirk Neumann
IEEESCC
2005
IEEE
14 years 2 months ago
Satisfying Database Service Level Agreements while Minimizing Cost through Storage QoS
The emerging paradigms of service oriented architectures and utility-based computing have the potential to greatly reduce the cost of data management. Data management service prov...
Frederick Reiss, Tapas Kanungo
WSC
2007
13 years 11 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...