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FLAIRS
2006
13 years 10 months ago
Epistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Boris Galitsky, Anca Pascu
SCAM
2003
IEEE
14 years 1 months ago
Managing Multi-Billion Dollar IT Budgets using Source Code Analysis
We present a quantitative approach for IT portfolio management. This is an approach that CMM level 1 organizations can use to obtain a corporate wide impression of the state of th...
Chris Verhoef
WOSP
2010
ACM
14 years 3 months ago
Agile resource management in a virtualized data center
In this paper we develop, implement and evaluate an approach to quickly reassign resources for a virtualized utility computing platform. The approach provides this platform agilit...
Wei Zhang, Hangwei Qian, Craig E. Wills, Michael R...
EUROMICRO
1998
IEEE
14 years 27 days ago
Software Quality Assurance - Concepts and Misconceptions
Software quality engineering is concerned with building software products with required quality and assessing the level of quality. Software processes are important assets in achi...
Per Runeson, Peter Isacsson
SACMAT
2010
ACM
14 years 1 months ago
Role updating for assignments
The role-based access control (RBAC) has significantly simplified the management of users and permissions in computing systems. In dynamic environments, systems are usually unde...
Jinwei Hu, Yan Zhang, Ruixuan Li, Zhengding Lu