This workshop provides a forum for an overview, project presentations, and discussion of the research fostered and funded initially by the NSF Next Generation Software (NGS) Progr...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Usability supporting architectural patterns (USAPs) have been shown to provide developers with useful guidance for producing a software architecture design that supports usability...
Pia Stoll, Bonnie E. John, Len Bass, Elspeth Golde...
The development of methods tools and process improvements is best to be based on the understanding of the development practice to be supported. Qualitative research has been propo...
The growing popularity of computers in all areas of daily life leads to the situation that an increasing number of people with diverse know-how of computers and software use these...