Rapid changes in the business environment call for more flexible and adaptive workflow systems. Researchers have proposed that Workflow Management Systems (WfMSs) comprising multi...
Bastin Tony Roy Savarimuthu, Maryam Purvis, Martin...
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted customer relationship management (CRM) implementation ...
Malte Geib, Annette Reichold, Lutz Kolbe, Walter B...
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
The Service registry, the yellow pages of ServiceOriented Architecture (SOA), plays a central role in SOAbased service systems. The service registry has to be scalable to manage l...
The support of process enactment through the use of workflow management systems has gained considerable attention within the last few years. We develop a classification framework c...