During product configuration, users are prone to make errors because of complexity and lack of system knowledge. Such errors cause conflicts (i.e., incompatible choices selected) a...
Configuration management, the traditional CM, has been subsumed by a new CM, change management. The strategic organization looks ahead and this includes planning for change. This ...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Peer production has played an important role in the economics of Web 2.0 related services. User participation and contribution become the main driving dynamics of this new economi...
Discrepancy is a versatile bound in communication complexity which can be used to show lower bounds in the distributional, randomized, quantum, and even unbounded error models of ...