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ISTA
2007
14 years 6 days ago
A review of quality frameworks in information systems
: Quality is a multidimensional concept that has different meanings in different contexts and perspectives. In the domain of Information system, quality is often understood as the ...
Thanh Thoa Pham Thi, Markus Helfert
ECIS
2001
14 years 4 days ago
A Review of the Issues Associated with Customer Relationship Management Systems
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
Ben Light