: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
The National Academy of Science's report on Human-System Integration in the system development process (NAS HSI report) [12] explains how human needs can be integrated into s...
There is a need for research on the scientific base and engineering requirements for building trustworthy systems in dynamic environments. To address this need, we study risk analy...
Service Level Agreements (SLAs) are explicit statements about all expectations and obligations in the business partnership between customers and providers. They have been introduc...
Karim Djemame, Iain Gourlay, James Padgett, Georg ...
Enterprises often need to assess and manage the risk arising from uncertainty in their data. Such uncertainty is typically modeled as a probability distribution over the uncertain...
Peter J. Haas, Christopher M. Jermaine, Subi Arumu...