Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Web Services have experienced great interest during the last years as they were expected to act as enablers of seamless application-to-application integration both within company ...
- This study explores the diffusion of innovations in health care service organizations. The importance of the diffusion arises from the direct effect of innovations on the quality...
Abstract. The increasing flow of digital information requires the extraction, filtering and classification of pertinent information from large volumes of texts. An important pre...
Abstract--Mountain river torrents and snow avalanches generate human and material damages with dramatic consequences. Knowledge about natural phenomenona is often lacking and exper...
Jean-Marc Tacnet, Mireille Batton-Hubert, Jean Dez...