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» SEMF - Service Evolution Management Framework
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CIKM
2009
Springer
14 years 2 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
DEXAW
2005
IEEE
96views Database» more  DEXAW 2005»
14 years 1 months ago
Profile Management Technology for Smart Customizations in Private Home Applications
The primary goal of smart homes is to provide their users with the maximum comfort and convenience. In this paper, we present a profile management framework for situation-dependen...
Jinghua Groppe, Wolfgang Mueller
IJSKD
2011
163views more  IJSKD 2011»
13 years 2 months ago
Socio-Technical Systems: A Meta-Design Perspective
Meta-design of socio-technical systems is an approach which complies with the need of integrating two different types of structures and processes: technical systems which are engi...
Gerhard Fischer, Thomas Herrmann
ICRE
1998
IEEE
13 years 12 months ago
Scenario Usage in System Development: A Report on Current Practice
: Scenario-based approaches are becoming ubiquitous in systems analysis and design but their definition and scope remain vague. Complementing the recently proposed CREWS classifica...
Klaus Weidenhaupt, Klaus Pohl, Matthias Jarke, Pet...
KDD
2007
ACM
154views Data Mining» more  KDD 2007»
14 years 8 months ago
An event-based framework for characterizing the evolutionary behavior of interaction graphs
Interaction graphs are ubiquitous in many fields such as bioinformatics, sociology and physical sciences. There have been many studies in the literature targeted at studying and m...
Sitaram Asur, Srinivasan Parthasarathy, Duygu Ucar