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EURONGI
2005
Springer
14 years 29 days ago
Service Level Agreement Enforcement for Differentiated Services
This paper describes a hierarchical architecture of active policies that performs the management of a differentiated services (DiffServ) network. These policies monitor quality of ...
Paulo Rogério Pereira
BDIM
2007
IEEE
85views Business» more  BDIM 2007»
14 years 1 months ago
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS
—In the majority of today’s IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Ser...
Thomas Schaaf
COMCOM
2006
122views more  COMCOM 2006»
13 years 7 months ago
A generic architecture for autonomic service and network management
As the Internet evolves into an all-IP communication infrastructure, a key issue to consider is that of creating and managing IP-based services with efficient resource utilization...
Yu Cheng, Ramy Farha, Myung-Sup Kim, Alberto Leon-...
CIMCA
2005
IEEE
14 years 1 months ago
RBSLA A declarative Rule-based Service Level Agreement Language based on RuleML
This paper describes a Rule Based Service Level Agreement language called RBSLA which is based on RuleML. With this language SLAs can be implemented in a machine readable syntax w...
Adrian Paschke
IEEESCC
2005
IEEE
14 years 1 months ago
A Framework for Failure Impact Analysis and Recovery with Respect to Service Level Agreements
In today’s IT service market customers urge providers to grant guarantees for quality of service (QoS) which are laid down in Service Level Agreements (SLAs). To satisfy custome...
Andreas Hanemann, David Schmitz, Martin Sailer