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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
IJCNN
2000
IEEE
13 years 12 months ago
Bias Learning, Knowledge Sharing
—Biasing properly the hypothesis space of a learner has been shown to improve generalization performance. Methods for achieving this goal have been proposed, that range from desi...
Joumana Ghosn, Yoshua Bengio
CHI
2006
ACM
14 years 7 months ago
GUESS: a language and interface for graph exploration
As graph models are applied to more widely varying fields, researchers struggle with tools for exploring and analyzing these structures. We describe GUESS, a novel system for grap...
Eytan Adar
VL
2008
IEEE
133views Visual Languages» more  VL 2008»
14 years 1 months ago
Analyzing a socio-technical visualization tool using usability inspection methods
Ariadne is a novel visualization tool that allows end users to explore the socio-technical relationships in software development projects. Essentially the visualization is a varia...
Erik Trainer, Stephen Quirk, Cleidson R. B. de Sou...
UAI
2008
13 years 9 months ago
Discovering Cyclic Causal Models by Independent Components Analysis
We generalize Shimizu et al's (2006) ICA-based approach for discovering linear non-Gaussian acyclic (LiNGAM) Structural Equation Models (SEMs) from causally sufficient, conti...
Gustavo Lacerda, Peter Spirtes, Joseph Ramsey, Pat...