Abstract. As competition on global markets increases the vision of utility computing gains more and more interest. To attract more providers it is crucial to improve the performanc...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
The assignment of tasks to human performers is a critical component in people-centric business process management systems. Workflow management systems typically assign work items u...
Hajo A. Reijers, Monique H. Jansen-Vullers, Michae...
Articulation work is a critical factor in information infrastructure building projects that involve multiple and diverse communities. It brings awareness of language differences, ...
— This paper presents a promising architecture for of the 3GPP’s IMS for supporting real-time session negotiation converging third-generation (3G) cellular data networks and an...