We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s + M queue, we focus on developing ...
This paper discusses the issues that arise in the design and implementation of an industrialstrength evolutionary-based system for the optimization of the monthly work schedules f...
In this paper, we propose an extended local search framework to solve combinatorial optimization problems with data uncertainty. Our approach represents a major departure from sce...
—This paper addresses three issues in the field of ad hoc network capacity: the impact of i) channel fading, ii) channel inversion power control, and iii) threshold–based sche...
In a market-based scheduling mechanism, the allocation of time-specific resources to tasks is governed by a competitive bidding process. Agents bidding for multiple, separately al...
Jeffrey K. MacKie-Mason, Anna Osepayshvili, Daniel...