An essential part of an expert-finding task, such as matching reviewers to submitted papers, is the ability to model the expertise of a person based on documents. We evaluate seve...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
We developed user models of knowledge exploration in a social tagging system to test the expertise rankings generated by a link-structure method and a semantic-structure method. Th...
An expert finding system allows a user to type a simple text query and retrieve names and contact information of individuals that possess the expertise expressed in the query. Thi...
Many users have acquired a sophisticated understanding of searching the Web in specific domains. For example, we often hear of users who can get amazing deals for electronic produ...