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CSCW
2004
ACM
14 years 2 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
MM
2004
ACM
157views Multimedia» more  MM 2004»
14 years 2 months ago
Everyday cinema
Stories make our experiences memorable over time. In constructing and sharing our personal and communal memories, we move in a reflective manner back and forth between our lifewor...
Aisling Kelliher
LAWEB
2003
IEEE
14 years 2 months ago
On the Evolution of Clusters of Near-Duplicate Web Pages
This paper expands on a 1997 study of the amount and distribution of near-duplicate pages on the World Wide Web. We downloaded a set of 150 million web pages on a weekly basis ove...
Dennis Fetterly, Mark Manasse, Marc Najork
GROUP
2003
ACM
14 years 2 months ago
Awareness support in a groupware widget toolkit
Group awareness is an important part of synchronous collaboration, and support for group awareness can greatly improve groupware usability. However, it is still difficult to build...
Jason Hill, Carl Gutwin
GROUP
2003
ACM
14 years 2 months ago
Communities of action: a cognitive and social approach to the design of CSCW systems
Most current theories about collective cognitive activities in limited groups apply to structurally closed co-operative situations Here we propose to work in the framework of inte...
Manuel Zacklad