Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
Providing comprehensive accessibility is the major challenge for tourism service providers to address people with disabilities (and older people) as growing consumer groups. Infor...
Wikipedia is used every day by people all around the world, to satisfy a variety of information needs. We crosscorrelate multiple Wikipedia traffic data sets to infer various behav...
Jacob Ratkiewicz, Alessandro Flammini, Filippo Men...
While earlier work provided a partial view of users’ preferences about manuals, for most users in most work contexts the important question remains open: What do users want in d...
Web-based applications with a large variety of users suffer from the inability to satisfy heterogeneous needs. A remedy for the negative effects of the traditional "one-size-...
Paolo Buono, Maria Francesca Costabile, Stefano Gu...