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SIGDOC
2006
ACM
14 years 1 months ago
Why don't people read the manual?
Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
David G. Novick, Karen Ward
DEXAW
2005
IEEE
116views Database» more  DEXAW 2005»
14 years 1 months ago
Semantic Maps and Meta-data Enhancing e-Accessibility in Tourism Information Systems
Providing comprehensive accessibility is the major challenge for tourism service providers to address people with disabilities (and older people) as growing consumer groups. Infor...
Hildegard Rumetshofer, Wolfram Wöß
SOCIALCOM
2010
13 years 5 months ago
Traffic in Social Media I: Paths Through Information Networks
Wikipedia is used every day by people all around the world, to satisfy a variety of information needs. We crosscorrelate multiple Wikipedia traffic data sets to infer various behav...
Jacob Ratkiewicz, Alessandro Flammini, Filippo Men...
SIGDOC
2006
ACM
14 years 1 months ago
What users say they want in documentation
While earlier work provided a partial view of users’ preferences about manuals, for most users in most work contexts the important question remains open: What do users want in d...
David G. Novick, Karen Ward
OHS
2001
Springer
14 years 2 days ago
Integrating User Data and Collaborative Filtering in a Web Recommendation System
Web-based applications with a large variety of users suffer from the inability to satisfy heterogeneous needs. A remedy for the negative effects of the traditional "one-size-...
Paolo Buono, Maria Francesca Costabile, Stefano Gu...