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CSCW
1996
ACM
13 years 11 months ago
Evolutionary Engagement in an Ongoing Collaborative Work Process: A Case Study
We describe a case study in which experimental collaboration technologies were used for over two years in the real, ongoing work process of intellectual property management (IPM) ...
Thomas P. Moran, Patrick Chiu, Steve R. Harrison, ...
ECIS
2004
13 years 8 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
WCE
2007
13 years 8 months ago
Performing Early Feasibility Studies of Software Development Projects Using Business Process Models
—A new approach to perform feasibility studies using business process models is proposed. The utilization of the improved Role Activity Diagram notations has led to the extractio...
Ayman Issa, Faisal A. Abu Rub
BPM
2009
Springer
146views Business» more  BPM 2009»
13 years 8 months ago
Extending a Business Process Modeling Tool With Process Configuration Facilities: The Provop Demonstrator
This tool demonstration presents an extension of the ARIS Business Architect in order to better cope with the high variability of business process models in practice. This extensio...
Manfred Reichert, Steve Rechtenbach, Alena Hallerb...
BPM
2007
Springer
265views Business» more  BPM 2007»
14 years 1 months ago
BPM on Top of SOA: Experiences from the Financial Industry
Abstract. Service Oriented Architecture (SOA) forms an ideal infrastructure for Business Process Management as applications are invoked using standard interfaces and protocols. Aut...
Steen Brahe