As more firms embrace CRM as a core business strategy, it is getting more important to assess firms’ CRM readiness and performance for diagnosing, guiding, managing, and evaluat...
Over the past years Mobile Business has gained significant progress not only because of higher transfer rates as well as advanced processing power and memory capabilities of netw...
To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a m...
Vera Kartseva, Joris Hulstijn, Jaap Gordijn, Yao-H...
The evolution of web services has facilitated the integration of business processes scattered across different geographical locations of the world. Along with the benefits that we...
Visualization interfaces that offer multiple coordinated views on a particular set of data items are useful for navigating and exploring complex information spaces. In this paper ...