The state of service management practice and the developments in ICT-efficiency research prompt the call for managerial relevance, normative theory building and the conceptualizat...
Policy-based management provides the ability to (re-)configure differentiated services networks so that desired Quality of Service (QoS) goals are achieved. Relevant configuration...
Marinos Charalambides, Paris Flegkas, George Pavlo...
Enterprises provide professionally authored content about their products/services in different languages for use in web sites and customer care. For customer care, personalization...
Security analysis should take advantage of a reliable knowledge base that contains semantically-rich information about a protected network. This knowledge is provided by network m...
Giovanni Vigna, Fredrik Valeur, Jingyu Zhou, Richa...
: In this paper we describe one of the authors’ experiences working for an IT service provider in an SME environment. The paper starts with an analysis of the factors typical for...