Service level agreements (SLAs) impose many nonfunctional requirements on services. Business analysts specify and check these requirements in business process models using tools s...
Hua Xiao, Brian Chan, Ying Zou, Jay W. Benayon, Bi...
In the past decade outsourcing a software system’s support and maintenance has become relatively common across most organizations. In this paper we consider a few issues governi...
As the IT industry is becoming more and more interested in service oriented business models and upcoming technologies like Web Services or Grid Computing, the need for automated c...
Today, companies are required to be in control of their IT assets, and to provide proof of this in the form of independent IT audit reports. However, many companies have outsourced...
With the number of e-Business applications dramatically increasing, a service level agreement (SLA) will play an important part in Web services. The SLA is a combination of severa...