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MANSCI
2008
62views more  MANSCI 2008»
13 years 10 months ago
Service-Level Agreements in Call Centers: Perils and Prescriptions
A call center with both contract and non-contract customers was giving priority to the contract customers only in off-peak hours, precisely when having priority was least importan...
Joseph M. Milner, Tava Lennon Olsen
CN
2010
88views more  CN 2010»
13 years 7 months ago
An efficient and lightweight method for Service Level Agreement assessment
René Serral-Gracià, Marcelo Yannuzzi...
JCIT
2010
106views more  JCIT 2010»
13 years 5 months ago
An Appropriate Violation Detection Scenario for Service Level Agreements Based on WS-Agreement Protocol
Nahid Amani, Pedram Hajipour, Farzaneh Seyedmostaf...
DEXAW
2002
IEEE
112views Database» more  DEXAW 2002»
14 years 3 months ago
Privacy-Enabled Services for Enterprises
The IBM Enterprise Privacy Architecture (EPA) is a methodology for enterprises to provide an enhanced and well-defined level of privacy to their customers. EPA is structured in f...
Günter Karjoth, Matthias Schunter, Michael Wa...