With the number of e-Business applications dramatically increasing, a service level agreement (SLA) will play an important part in Web services. The SLA is a combination of severa...
Telco services are evolving under several aspects: for instance, services may combine different telecommunication features (messaging, multi-media, etc.) and may be activated and...
Maria Grazia Buscemi, Laura Ferrari, Corrado Moiso...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Most web services need to be contracted through service level agreements that typically specify a certain quality of service (QoS) in return for a certain price. We propose a new f...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...