— Service Level Agreements (SLAs) are contracts signed between a provider and a customer to govern the amount of traffic that will be serviced. This work pinpoints an important ...
—The ability of a web service to provide low-latency access to its contents is constrained by available network bandwidth. It is important for the service to manage available ban...
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
—Service Level Agreements (SLA) are commonly used to define terms and conditions of service provisioning. WS-Agreement1 is an SLA specification that addresses the need of both ...
K. P. Clark, Martijn Warnier, Frances M. T. Brazie...