In the current Internet, business relationships and agreements between peered ISPs do not usually make specific guarantees on reachability, availability or network performance. How...
Panos Georgatsos, Jason Spencer, David Griffin, Ta...
A key element for outsourcing critical parts of a business process in Service Oriented Architectures are Service Level Agreements (SLAs). They build the key element to move from so...
The emerging paradigms of service oriented architectures and utility-based computing have the potential to greatly reduce the cost of data management. Data management service prov...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...