We describe an agent-based situation-aware survivable architecture for the discovery and composition of web services. Our architecture provides for proofs that guaranteethe consis...
Service workflow management which consolidates multiple services to achieve business goals has become a critical issue in service-oriented computing. Due to the unique feature of ...
Jun Yan, Yun Yang, Ryszard Kowalczyk, Xuan Thang N...
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
The current IETF standardization work has highlighted the feasibility of providing the users with a QoS network architecture in the framework of Integrated Services over Different...
Stefano Giordano, M. Mancino, A. Martucci, Saverio...
Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...