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EEE
2005
IEEE
14 years 1 months ago
Service Composition in a Secure Agent-Based Architecture
We describe an agent-based situation-aware survivable architecture for the discovery and composition of web services. Our architecture provides for proofs that guaranteethe consis...
Ramesh Bharadwaj, Supratik Mukhopadhyay, Nilay Pad...
QSIC
2005
IEEE
14 years 1 months ago
A Service Workflow Management Framework Based on Peer-to-Peer and Agent Technologies
Service workflow management which consolidates multiple services to achieve business goals has become a critical issue in service-oriented computing. Due to the unique feature of ...
Jun Yan, Yun Yang, Ryszard Kowalczyk, Xuan Thang N...
WSC
2007
13 years 9 months ago
Partial cross training in call centers with uncertain arrivals and global service level agreements
Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
HICSS
2003
IEEE
148views Biometrics» more  HICSS 2003»
14 years 25 days ago
Managing Multimedia Traffic in IP Integrated over Differentiated Services: SIP dynamic signaling inter-working
The current IETF standardization work has highlighted the feasibility of providing the users with a QoS network architecture in the framework of Integrated Services over Different...
Stefano Giordano, M. Mancino, A. Martucci, Saverio...
CLUSTER
2008
IEEE
13 years 7 months ago
Translating Service Level Objectives to lower level policies for multi-tier services
Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...