Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...
Many value-added and content delivery services are being offered via service level agreements (SLAs). These services can be interconnected to form a service overlay network (SON) ...
Xiaohui Gu, Klara Nahrstedt, Rong N. Chang, Christ...
—A key benefit of utility data centers and cloud computing infrastructures is the level of consolidation they can offer to arbitrary guest applications, and the substantial savi...
Mukil Kesavan, Adit Ranadive, Ada Gavrilovska, Kar...