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AIMS
2010
Springer
13 years 9 months ago
Model-Driven Service Level Management
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
Anacleto Correia, Fernando Brito e Abreu
GI
2010
Springer
13 years 6 months ago
Towards a Service Level Management Framework for Service Value Networks
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Christof Momm, Frank Schulz
AINA
2006
IEEE
14 years 1 months ago
A Hybrid Rule-Based/Case-Based Reasoning Approach for Service Fault Diagnosis
— In today’s service market the provisioning of high quality services has become a critical issue for providers as the business success of their customers is often based on the...
Andreas Hanemann
ICDCS
2003
IEEE
14 years 25 days ago
QoS-Assured Service Composition in Managed Service Overlay Networks
Many value-added and content delivery services are being offered via service level agreements (SLAs). These services can be interconnected to form a service overlay network (SON) ...
Xiaohui Gu, Klara Nahrstedt, Rong N. Chang, Christ...
CLUSTER
2008
IEEE
14 years 2 months ago
Active CoordinaTion (ACT) - toward effectively managing virtualized multicore clouds
—A key benefit of utility data centers and cloud computing infrastructures is the level of consolidation they can offer to arbitrary guest applications, and the substantial savi...
Mukil Kesavan, Adit Ranadive, Ada Gavrilovska, Kar...