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ICSE
2004
IEEE-ACM
14 years 7 months ago
The Role of Agreements in IT Management Software
Various forms of agreements naturally arise in the service provider model as well as in multi-party computing models such as business-to-business, utility and grid computing. The r...
Aad P. A. van Moorsel, Carlos Molina-Jiméne...
MANSCI
2008
116views more  MANSCI 2008»
13 years 7 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
CASCON
2007
138views Education» more  CASCON 2007»
13 years 9 months ago
SLA-driven business process management in SOA
The management of non-functional goals, or Service Level Agreements (SLA), in the development of business processes in a Service Oriented Architecture often requires much manual a...
Vinod Muthusamy, Hans-Arno Jacobsen, Phil Coulthar...
I3E
2004
145views Business» more  I3E 2004»
13 years 9 months ago
Evolution of Service Processes by Rule Based Transformation
: The notion of service is closely coupled with the notion of process in general and of workflow in particular. Processes capture the coordination logic for the various resources i...
Christian Zirpins, Giacomo Piccinelli
COORDINATION
2010
Springer
13 years 11 months ago
Coordinating Resource Usage through Adaptive Service Provisioning in Wireless Sensor Networks
Abstract. Wireless sensor networks (WSNs) exhibit high levels of network dynamics and consist of devices with limited energy. This results in the need to coordinate applications no...
Chien-Liang Fok, Gruia-Catalin Roman, Chenyang Lu