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» Service Level Management in Dynamic Value Networks
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MMNS
2004
154views Multimedia» more  MMNS 2004»
13 years 9 months ago
SLA-Driven Flexible Bandwidth Reservation Negotiation Schemes for QoS Aware IP Networks
We present a generic Service Level Agreement (SLA)-driven service provisioning architecture, which enables dynamic and flexible bandwidth reservation schemes on a per-user or a per...
David Chieng, Alan Marshall, Gerard Parr
ESWA
2008
219views more  ESWA 2008»
13 years 8 months ago
Business intelligence approach to supporting strategy-making of ISP service management
The recent deregulation of telecommunication industry by the Taiwanese government has brought about the acute competition for Internet Service Providers (ISP). Taiwan's ISP i...
Sheng-Tun Li, Li-Yen Shue, Shu-Fen Lee
POLICY
2004
Springer
14 years 1 months ago
Policy-based Congestion Management for an SMS Gateway
We present a policy-based approach to managing congestions in Short Message Service (SMS) systems. Congestion situations typically occur on SMS Gateways (SMSGs), which route SMS m...
Alberto Gonzalez Prieto, Roberto Cosenza, Rolf Sta...
HICSS
2010
IEEE
161views Biometrics» more  HICSS 2010»
14 years 3 months ago
Managing Information Intensive Service Facilities: Executive Contracts, Market Information, and Capacity Planning
in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
Yabing Jiang, Abraham Seidmann
ANOR
2010
97views more  ANOR 2010»
13 years 5 months ago
Quality competition for screening and treatment services
This paper examines how quality for one type of preventive health care services, screening services are determined under competition and explores its links with the treatment servi...
Evrim D. Günes, Stephen E. Chick, Luk N. Van ...