While inherent resource redundancies in distributed applications facilitate gracefully degradable services, methods to enhance their dependability may have subtle, yet significan...
Ann T. Tai, Kam S. Tso, William H. Sanders, Savio ...
Flexible workflow systems are needed for processes that need consistency as well as flexibility (e.g., personalized client interactions). A methodology for designing flexible serv...
Negotiation of Service Level Agreements (SLAs) is very important for maintaining Quality of Service (QoS) of composite Web services-based business processes. The process of negoti...
Farhana H. Zulkernine, Patrick Martin, Chris Cradd...
The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organizat...
Arash Golnam, Gil Regev, Julien Ramboz, Philippe L...
IT service requirements offer a seemingly classic Requirements Engineering (RE) problem. But, when attempting to solve it with RE methods, we are faced with difficulties. RE metho...
Gil Regev, Olivier Hayard, Donald C. Gause, Alain ...