—Becoming more competitive and more effective in the current scenes of Business and Public Administration, the organizations must be able to approach easily and quickly to the in...
Marcello Castellano, Giuseppe Mastronardi, Angela ...
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
The open source software (OSS) model is a fundamentally new and revolutionary way to develop software. The success of the OSS model is also setting the stage for a structural chang...
The need for e-learning systems that support a diverse set of pedagogical requirements has been identified as an important issue in web-based education. Until now, significant R&a...
Instead of aiming at the augmentation of human communication abilities as other social software does, social network services (SNS) provide better chances for people to enhance th...