The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
This paper presents a middleware infrastructure for integration of heterogeneous embedded devices in ubiquitous computing environments. The proposed infrastructure employs the Dev...
Service-Oriented Architecture (SOA) is increasingly used in enterprise information systems, particularly in the form of Web Services. This paper describes a practical trust managem...
The increase in computational power and the networking abilities of home appliances are revolutionizing the way we interact with our homes. This trend is growing stronger and open...
- This study explores the diffusion of innovations in health care service organizations. The importance of the diffusion arises from the direct effect of innovations on the quality...